Privacy Policy

Privacy Policy

French Essence insists upon the highest standards for secure transactions and protection of your Personal Information and its privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

French Essence is committed to protecting and safeguarding your privacy.

  1. Collection of Personally Identifiable Information (PII) and Other Information

French Essence limits itself to collect information to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address, and operating system of your computer, and the browser type and version being used by you.

We will not sell, distribute, or lease your personal information to third parties.

We may automatically track certain information about you based on your behavior on our site. This information is used for internal research on our users' demographics, interests, and behavior to better understand, protect, and serve our users.

  1. Credit Card, Debit Card, and Banking Information

French Essence does not collect or store Credit Card, Debit Card, or any banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.

  1. Registration

To take advantage of some features of the site, you must register and create a member account, which is free of any cost. An online registration form may require you to provide information such as your name, email address, and a password.

  1. Technologies That Allow Us To Customize Your Experience on French Essence

We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locator (URL) that referred you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc.

  1. Web Beacons and Tracking Links

Web Beacons, tracking links, and/or similar technology may be used to relay information to third parties and track customer response to certain advertising. If you reject our Cookies, you may limit your use of some website features.

  1. Cookies

We use "cookies" on certain pages of the website to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Most cookies are "session cookies," automatically deleted at the end of a session. You can decline our cookies, but this may affect certain features on the website.

  1. Use of Your Personal Information, Demographic, and Profile Data

We use personal information to provide services, resolve disputes, detect and protect against error, fraud, and other criminal activity, and customize your experience on our website.

  1. How Do We Mutually Benefit From the Personal Information?

Marketing Emails: We may deliver information through emails, such as newsletters, surveys, or other messages containing product and event information. You can opt-out at any time.

Text Messages: If you leave your mobile phone number, you may receive text message/SMS alerts. We do not send unsolicited text messages.

Telephone Calls: If you leave your phone number, you may receive phone calls containing product and event information.

Communications to Serve You: We may provide service-related announcements and respond to your concerns.

Customized Service: We may use your personal information to provide customized service and suggest products of interest.

Special Events, Questionnaires, and Surveys: Information from these may be used according to specific rules applicable to each promotion.

  1. Sharing of Personal Information

We may share personal information with corporate entities and affiliates to prevent illegal acts and provide joint services. We may also share information with third parties for specific purposes, and you may be offered the opportunity to consent to such sharing.

  1. Business Transfer

We may share/sell your personal information with another business entity if we plan to merge with or be acquired by that entity.

  1. Transfer of Data to Other Countries

Your personal information may be stored in India, and in case of transfer to other countries, legal protections applicable to personal information in that country will apply.

  1. Choice/Opt-Out

You can opt-out of receiving non-essential communications from us after setting up an account.

  1. Policy Change

Our Privacy Policy may change, and we will post any changes on this page. Significant changes may be notified via email.

  1. Your Comments

We welcome feedback. If you have questions or comments about our privacy policies, write to us at hello@frenchessence.com.

  1. Our Rights

We may electronically monitor areas of the portal and disclose Content for legal compliance or to protect our rights.

  1. Children

The French Essence website is not designed for persons under 15, and we do not knowingly collect personally identifiable information from anyone under 18.

  1. Your Consent

By using the Website, you consent to the collection and use of the information in accordance with this Privacy Policy.

If you believe that any information we are holding on you is incorrect, please write to us at the provided address. We will promptly correct any information found to be incorrect.